Frequently Asked Questions


How do we deliver Fosters products to our customers?
Our products are frozen and stored externally at the Ice Co, who then distribute our products all around the country. It is also possible to collect products from our bakery if that is preferred. 

What is the minimum order quantity?
Our products are delivered in full pallets and so this is the minimum order quantity, but we do also do mixed pallets. The amount of product on each pallet depends on the size and type of product, so get in touch with us for more details about any specific products.

When do we deliver?
Our haulier deliver to specific areas of the country on different days. When you first start start purchasing products from us we will send you a welcome pack letting you know when we are able to deliver to your area.

Do we do mixed pallets?
We offer pallets that contain different products. These are called Crossdocks and as long as the number of cases ordered makes up a pallet then we are happy to send smaller orders palletised together.

What lead time do we require?
Lead time is 7-10 days depending on the products that you take. Your welcome pack will let you know the lead time for your products. 

What payment terms do we offer to our customers?
We usually offer 30-day credit terms to all customers, with payment due 30 days after the invoice date unless otherwise agreed differently.

What in-house services do we offer?
We have an in house technical department who work on product development, quality assurance and specifications. They also work closely with customers and work extremely hard to produce a product to fit your needs. We also have an in-house engineering department which deals with all our repairs and maintenance.  Fosters Bakery also runs a raw materials warehouse, where a number of ingredients and products are held.

How do you place an order?
Orders must be placed via email or fax, please send orders to orders@fostersbakery.co.uk or fax to 01226 390087. If you would like to make an enquiry about a product or placing your first order, then email salesforce@fostersbakery.co.uk. Please note that we will not accept orders over the phone and we will need it in writing either over email or fax.

What food standards do Fosters follow?
Fosters Bakery operates to the latest BRC Global Food Standard (Issue 8) grade AA, we also follow RSPO producers on palm oil usage and use Erudus for nutritional information.

Who do I need to contact regarding supplying products/services to Fosters Bakery?
Please refer to our Buying Team. Here you will find who to contact in each department.

What export terms do we offer?
We currently export products across Europe, the Middle East and Asia. For companies outside the UK we can offer a discount if they arrange collection themselves. If this is not possible, then we can arrange delivery but that may lead to extra delivery charges.

Where do we deliver to?
We deliver all over the UK to all counties, although specific areas of the country are delivered to on different days. We also deliver to Europe and many other areas of the world.

Do you we send samples?
Yes, please speak to our sales team at salesforce@fostersbakery.co.uk.

Are our products delivered as Euro Pallets or UK pallets?
We deliver UK products on UK pallets and any exported products on EU specific pallets.

Can you alter recipes to fit our preferences or add other ingredients?
Of course! We have an in-house NPD team who are always trying new recipes. Please visit our information page regarding extra toppings, inclusions, flavours or colours that you can request be added to your products.